Anxiety, like stress, is common in all our lives. Stress is a response to an external stimulus, and ideally, once the stressor is no...

Negotiation can be and has been defined in various ways. A definition that I quite like is from Leigh Thompson, a professor at the Kellogg School of Management at Northwestern University: "An interpersonal decision-making process necessary whenever we cannot achieve our goals alone."   Before, during, and after a negotiation process, several decisions need to be made: from values, deadlines, and the team that will negotiate, to how to react to unforeseen events, how much to b

Who has never put off replying to that nitpicky client's email, updating the spreadsheet the boss asked for, or having that difficult...